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Online Training

Last Update 3 months ago

Is it worth enrolling in Chair-Based Exercise for Older Adults? Why sign up to Complete Resistance Bands for Older Adults? What’s included in ‘Agility Ball for Older Adults’? Should I do your Standing Bodyweight for Older Adults training? What’s included in Cardio Moves for Older Adults?

Where do I find my certificate?

You’ve got two easy options to access and download your certificate.

Trudi Edmeades

Last Update 3 months ago

Option 1 - Via My Account

  1. Visit https://www.thirdagefitness.com.au/users/sign_in and sign in to your account.
  2. Select "My Account" from the top menu bar.
  3. Click on "Certificates" from the left menu.
  4. Locate your desired course certificate in the list.
  5. Click on "View" next to the course to download your certificate.

Option 2 - Via Course

1. Visit https://www.thirdagefitness.com.au/users/sign_in and sign in to your account.

2. Select the relevant course from "My Dashboard" on the top menu bar.

3. Ensure your course progress is 100% complete.

4. Click on "Get Your Certificate" to download.




Both options allow you to easily access and download your course certificates. Choose the method that's most convenient for you based on whether you want to access all your certificates at once or download a specific one after completing a course.



Why isn’t my certificate showing?

If you’ve completed a course but can’t see your certificate, there are several potential reasons - 


Course not fully complete

The most common reason for a missing certificate is that the course is not actually 100% complete. Even if you believe you’ve finished everything, it’s important to double-check -

  1. Review the left-hand side menu of your course.

  2. Ensure each lesson has a tick or checkmark next to it.

  3. If any lessons are unmarked, go back and review them.

  4. Make sure to mark each lesson as completed after reviewing.


Progress tracking issues

Sometimes, technical issues can prevent proper progress tracking -

  • The course may show as only partially complete (e.g., 33% or 66%) despite finishing all materials.

  • In some cases, the course might appear complete, but the certificate doesn’t generate.


Completion criteria not met

Verify that you’ve met all completion criteria -

  • Check that you have successfully passed the quiz, if applicable.

  • Some courses may require completion of a feedback survey.


Technical glitches

Occasionally, technical issues can prevent certificate generation 

  • Try clearing your browser cache and cookies.

  • Use a different browser or device to access the course.

  • Email us using the email address below if issues persist.


Remember, your certificate will become available once you’ve genuinely reached 100% completion. If you’ve thoroughly checked all these points and still can’t access your certificate, please reach out to us via [email protected].

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